EHS Answers · Listening between Cycles

What does always-on employee feedback mean in practice?

Be precise about what remains available, who reviews it and when the headline measure changes.

All EHS Answers

The short answer

Always-on feedback usually describes a route people can use outside a scheduled survey window. It does not, by itself, tell you how often employees are prompted, when someone reads a response or when a score updates. EHS uses time-bound Cycles and separate Check-ins, so those arrangements should be explained directly.

Illustration of colleagues sharing their views inside an open speech-shaped pavilion

Separate three things that are often bundled together

Access

Can someone raise a concern?

Explain the available routes, who receives the feedback and how urgent matters should be raised. An available form is not the same as a continuously monitored service.

Requests

How often are people asked?

A channel can remain available without sending repeated prompts. Coordinate planned surveys and Check-ins so employees understand the purpose of each request.

Measurement

When does the score change?

A scoring method can use a defined collection period even when other feedback is available. Do not assume that every new comment changes the headline result.

What this means for EHS

EHS Cycles are structured measurement rounds with an opening and closing window. They ask one consistent question about how work feels. The recommended rhythm is quarterly, using 30 days for collection and approximately 60 days for review, action and Check-ins.

A Cycle requires at least 10 recipients and responses from a strict majority of those invited. The score becomes available after the window closes if verification is met. It does not update continuously as Check-in responses arrive.

Check-ins provide focused listening between Cycles using one to five questions from the work-related question library. They can use email, SMS, combined email and SMS, or QR codes and direct links. QR and link Check-ins do not require a recipient list. Availability and response identity settings depend on the Check-in setup.

Tell employees which route to use, whether responses are anonymous or named, who reviews them and when to expect an update. Keep a separate, clear route for matters that need prompt attention.

A useful invitation might explain: “This Check-in explores the new handover process. We will review responses on Friday and share the next step the following week.” Use the actual dates and privacy setting for your organisation.

Related reading

Keep exploring

When is more timely feedback useful?

Connect collection to review and response.

Learn more →

How do we avoid asking too much?

Coordinate Cycles, Check-ins and other listening.

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